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Returns & Exchanges
At ONE, we want you to be completely satisfied with your fashion choices. If your purchase isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.
1
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return or exchange.
2
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
3
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
4
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing